How can we help?
Contact Us
You can search our Support articles above,
or browse our FAQs below.
Plus we offer a range of ways to get in touch with us,
designed to suit your preference rather than ours!
or browse our FAQs below.
Plus we offer a range of ways to get in touch with us,
designed to suit your preference rather than ours!
Our Support pages have great info,
or you can contact us via:
or you can contact us via:
| Call: | 0800 862 337 | Message: | @Stuff.Fibre |
| Email: | support@stuff-fibre.co.nz | Tweet: | @stuff_fibre |
Or you can chat with us live
Our Local Kiwi Support Team are availableMon - Fri 8am - 8pm, and Sat - Sun 9am - 5pm
Opening hours:
Mon - Fri 8am - 8pm
Sat - Sun 9am - 5pm
Mon - Fri 8am - 8pm
Sat - Sun 9am - 5pm
- Explore!
- Why Fibre?
- What is the consent process?
- Do I need to cancel my existing connection?
- Getting help with Stuff Fibre
- What is the difference between 2.4 GHz and 5 GHz?
- Stuff Offer in the Local Newspaper
- Ordering & Installation
- How to join Stuff Fibre
- How much does it cost to install Fibre?
- How soon can I get Fibre connected?
- What can I expect during my Fibre Install?
- I can't find my address
- Identifying your ONT
- User Guides
- Set up my ASUS router (Fibre)
- Can I use my own router or modem?
- ASUS Factory Reset
- ASUS Firmware updates
- Do I need a Static IP?
- ASUS router settings
- Connection Troubleshooting
- NETWORK STATUS & OUTAGE INFORMATION
- Stuff Fibre Diagnostics Tool
- I can't connect!
- My connection is slow!
- Got WiFi but no Internet
- Intermittent WiFi or dropped WiFi connection
- COVID-19
- Faults during Alert Level 4
- Streaming Quality/Performance
- Stuff Fibre Support Status
- Installs during Alert Level 4
- Router Deliveries during Alert Level 4
- Unsupported Router Guides
- Managing your Dashboard
- Can I Refer a Friend?
- Change your credit/debit card
- Setting up a Payment Reminder
- How secure is my card and personal details?
- Why do you want my Social Media details?
- Account & Billing
- Do you accept Direct Debit?
- How do I get billed?
- How do I retry my payment ?
- How do I move my fibre to a new address?
- How do I transfer my account to someone else?
- How do I cancel my services?