Getting help with Stuff Fibre

We have a range of options to help you fast

Here at Stuff Fibre we believe the best customer service starts with giving you the freedom to choose your preferred method of getting in touch with us.

Therefore we provide you with a range of support options, and you can read about them right here:

  1. Our easy-to-use Support widget
  2. Live chat
  3. Email us at any time
  4. Social media - including Facebook, Twitter, Google+ and LinkedIn
  5. Over the good old phone - call us, or let us call you!

1. Our Support widget

Help is only a click away!

Its easy to get help at any time, anywhere. At the bottom of every page on our website, even if you are viewing it on a mobile device, you will see our Support widget. Just click on it to open the widget up and we are ready to help!


Our interactive Support widget will let you quickly search our knowledge base. Simply type in a question as you would in a Google search (1). It will return the top three responses to your question, you can click on any of them (2) to read our Support article right there in the widget. You can also scroll to the bottom and click on the link to see the full article in a separate page.

During our opening hours you can start a Live Chat session with us. If we are unavailable at that time, you will still be able to leave us a message, and we'll get back to you as soon as possible.

2. Live chat

Easy help, and fast responses.

Just provide us a few details and get started chatting. We are available Mon to Fri, 8am to 8pm, and also Sat 9am to 5pm.

You can even send us screenshots or attachments if you like, just click Options at the bottom of the chat window to end the chat session, send us a file or receive a copy of our chat via email.

3. Email us, or leave us a message

If you are contacting us outside of opening hours, we can still help you first thing when we open.

You may see the Contact us button on our Support widget. Simply click on it and provide us some information. You can let us know whether you want us to email you back, or call you first thing.

You can also email us at any time at

4. Social media - Facebook, Google+, Twitter and LinkedIn

You can find links to our social media sites at the bottom of the home page, click on the one you like - and dont forget to Like, Follow or +1 us!


Otherwise here are the links for you now:



Twitter: or simply by tweeting us @stuff_fibre


5. Call us, or let us call you!

Any time you leave us a message, or chat with us online, or send us a direct message via your favourite social media page - just ask us for a call and let us know your number. We are happy to phone you as soon as we can.

We have a toll-free number you can call anywhere in New Zealand: 0800 862 337

Alternatively you can call us on any of these phone numbers (we will also call you back from one of these, and try to use the one local to you):

Auckland: 09 887 9797

Wellington: 04 887 1178

Christchurch: 03 668 4222

Taranaki / Hawkes Bay / Gisbourne: 06 880 0622

Waikato / Bay of Plenty: 07 808 1275

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