What can I expect during my Fibre Install?

Fibre is not about ‘upgrading’ your old copper network, its a completely new connection. Think about it like getting electricity or water installed to your house for the first time.

1. Consent

If you rent your home, you may need to get consent from your landlord and/or neighbours for Fibre to be connected.  We will let you know if this is the case and get in touch with the right people.  It helps if you let your landlord and neighbours know to avoid any delays too.  If you own your home, you'll need to consent to the process too.  You can read more about the consent here.

2. Design (also known as Scoping)

Once consent is sorted, or if you don't need consent, you'll be contacted by the Fibre-laying company in your area directly.  They'll arrange to visit you on-site at a time that suits you and design the best way to get the Fibre across to your home.  In some cases they may need to dig a trench to lay it, or run the fibre cable along your fence line - every home is different.  Once you've approved the design, they'll move on to the next stage.

3. Build (or External Installation)

The Fibre-laying company will complete the work required to install Fibre in your home at a date and time that you agree on.  They may use the first visit, or a second one, to install the Fibre connection point to the outside your home. From here they will run the fibre to an internal box inside your home, although they may visit you another time to do it if you are not home.

4. Install (or Internal Installation)

This is where a technician will come inside your property and install the Optical Network Terminal (ONT) device in order for you to use the service. The ONT is a small box that you connect your WiFi router to, and so it is usually installed in a central room in your home.  The ONT remains the property of the Fibre-laying company too.  

Once the router we have provided you is connected to the ONT (although you can use your own router if you really want), you should be up and running. We configure the routers we provide to connect as easily and seamlessly as possible.

You should check out the router setup guides, where you will find instructions on how to connect to them over WiFi, how to configure them to your tastes, and what the default passwords are that you will need for them.

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