What is the consent process?

If you don't own your house, live in an apartment or down a right-of-way, you might need to get consent from the landlord/neighbour.

Consent may be required if your property has shared access rights - such as if it involves a Right of Way, Cross Lease or Shared Driveway - or if your local city council has indicated that consent should be obtained from the surrounding property owners. Typically up to 1 month is allowed for consent to be provided.

The consent process will differ a little depending on the LFC (Local Fibre Company) doing the install. For more information on who covers your area visit the NZ Government's Crown Fibre website. Alternatively, you can find out which LFC covers your area using this map by ufb.org.nz.

You can jump to the consent process for each LFC by clicking on its name in this list:

Chorus

Normally Chorus will take care of the Consent process directly, meaning you need do nothing but wait.

Chorus will typically send written paperwork to the owner of the property in question requiring agreement before the install is able to proceed. This paperwork is typically sent to the legal address for the property owner to ensure it is received correctly and needs to be filled out and returned to chorus ASAP.

However, if you want to speed up the process or want to understand it better, Chorus also provide a number of online resources you can use:

  1. If you wish to provide consent online, you can use this handy link (and provide it to your neighbours!): https://www.chorus.co.nz/consent
  2. If you wish to download and print the consent form: https://www.chorus.co.nz/file/73694/Right-of-Way-Consent.pdf
  3. If you live in an apartment or similar: https://www.chorus.co.nz/broadband-options-for-home-fibre-consent-access/apartments


Ultra Fast Fibre (UFF)

UFF will typically get in touch with you directly either via Email or Phone and advise how to proceed with the consents process. They will provide you with the forms directly and request that you organise Consent yourself. They will let you know whom to get it from.

More information about the UFF Consent process (along with other helpful information) is available on this UFF FAQ page.

Enable

Enable will get in touch with you directly either via Email or Phone and advise how to proceed with the consents process. They will provide you with the forms directly and request that you organise Consent yourself. They will let you know whom to get it from.

You can get more information directly from the Enable website here: https://www.enable.net.nz/connect-to-fibre/connecting-your-home/home-consents-information/

Northpower

Northpower will get in touch with you directly either via Email or Phone and advise how to proceed with the consents process. They will provide you with the forms directly and request that you organise Consent yourself. They will let you know whom to get it from.

You can get more information directly from the Northpower website here:

https://northpower.s3.amazonaws.com/fibredocuments/Consent-to-Install-ROW-Blank.pdf?mtime=20151217155137

What if my neighbour won't give me consent?

You want Stuff-Fibre installed but your neighbours have either outright objected or have ignored the consent request for the contractors to access the property. You're left with slow internet and no easy way of resolving the issue.

Every property owner in New Zealand has a clear set of rights that are attached to their land, and we don't have the power to ignore or infringe those rights. We will work with you and our contractors to provide as much information as possible to everyone involved, but if your neighbour doesn't want to give consent we don't have any rights (under law) to proceed with the work.

Please remember, we aren't able to go ahead with the Fibre installation until all consents are received. Unfortunately, there isn't much that we can do to convince your neighbours to sign the consent forms. And there are Privacy Act provisions in place that prevent us from contacting those who have declined consent

Nevertheless, we do have some tips to make your Consent process go smoothly:

  1. Ensure your neighbours are aware fibre is available to see if they wish to get it also, You may want to explain the benefits of a fibre service to increase your chances of getting the go-ahead.
    IMPORTANT: Applying for Fibre is considered as providing consent. So if all of your neighbours apply at once, you will all have provided Consent!
  2. Ensure they know where to find the consent form and how to complete it either via paper copy or online if you are in a Chorus zone.
  3. For overseas landlords you can either consult your property manager or have the landlord complete the consents form online or in paper copy and forward it directly to the fibre provider.
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