My connection is slow!

Slowing speed can be a pain and it's highly unlikely that you'll ever be disappointed with your Stuff Fibre connection.

If you feel that speed is definitely becoming an issue we recommend you begin by testing the speed of your connection as shown below.  Before you begin please make sure all of your other devices are offline i.e. not connected to your network.

We recommend the following speedtest service:

http://beta.linetest.nz/ or alternatively for those needing the older version http://linetest.nz/

beta.linetest.nz page shown below, You will need to select your closest server out of the 2 available options.

Our standard Fibre service is 100/20 so you would expect to see speeds close to 100Mbps download and 20Mbps upload.

If you added Boost to your service we provision Gigabit fibre services where our network supports it. You should see speeds approaching 900Mbps download and 400Mbps upload in most parts of New Zealand.  In those areas where Gigabit fibre services have not yet been rolled out, you can expect to see speeds close to 200Mbps download and 20Mbps upload - note we are currently upgrading these areas so they too can get Gigabit fibre speeds in the near future.

Typical speed results should be above 80% of the expected speeds. Anything lower may indicate an issue depending on the result shown. However, if the speeds match with the expected speed of your connection but it's still slow, this may indicate the connection is functioning fine but there may be an issue with your Network devices or router.

If the speed test result is significantly lower than the expected speed please connect an Ethernet cable between your Router and Computer/Device and repeat the test to ensure we have an accurate result for comparison.

If your speed results do not change after testing via an Ethernet cable we'd recommend powering off the ONT (Fibre box on the wall) and Router (Black ASUS or Netgear device from us) for approx 15-20 minutes and trying again.

If you detect a significant improvement using your ethernet cable the problem may be a wifi issue. Try checking your router's wi-fi settings here.

If all else fails it might be time to make contact with us. Simply click on the Support button at the bottom of the page or email us at support@stuff-fibre.co.nz and we'll be right with you!

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