My connection is slow!

Slowing speed can be a pain and it's highly unlikely that you'll ever be disappointed with your Stuff Fibre connection.

If you feel that speed is definitely becoming an issue we recommend you begin by testing the speed of your connection as shown below.  Before you begin please make sure all of your other devices are offline i.e. not connected to your network.

We currently use 3 different speedtest services as depending on your web browser and devices they may perform differently for you.

speedtest.net (Click on Change Server and search for the Stuff Fibre server in Auckland)

nperf.com (Click on Server selection and select the Devoli server closest to your location)

fast.com (this test is automatic, so no need to choose a server)

www.speedtest.net example shown below:

Our standard Fibre service is 100/20 so you would expect to see speeds consistently at or close to 100Mbps download and 20Mbps upload.

If you added Boost to your service we provision a "Gigabit" fibre service. You should see speeds approaching 900Mbps download and 450Mbps upload when on Boost and using an ethernet connection. Note that a 5GHz WiFi connection using our router will deliver up to 350Mbps download and upload, as 5GHz WiFi is not yet capable of greater speeds.

TIP: We also have a more extensive article on Boost speed issues that you might like to read if you have Boost enabled.

Typical speed results should be above 80% of the expected speeds. Anything lower may indicate an issue depending on the result shown. However, if the speeds match with the expected speed of your connection but it's still slow, this may indicate the connection is functioning fine but there may be an issue with your Network devices or router.

If the speed test result is significantly lower than the expected speed please connect an Ethernet cable between your Router and Computer/Device and repeat the test to ensure we have an accurate result for comparison.

If you detect a significant improvement using your ethernet cable the problem may be a wifi issue. Try checking your router's wi-fi settings here.

If all else fails it might be time to make contact with us. Simply click on the Support button at the bottom of the page or email us at support@stuff-fibre.co.nz and we'll be right with you!

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