How do I cancel my services?

Follow these directions if you wish to cancel your Stuff Fibre services

To begin with, do you have a voice service with us?

Yes. If you wish to retain your number, you should first approach another voice/landline provider and ask them to "Port" the number to them. This will ensure your number is not inadvertedly dsconnected and lost.

No. Great, read on.

Next, are you simply disconnecting your fibre internet service with us? For example, are you moving?

No, I'm going to another fibre provider. Okay, rather than closing your account which will disconnect your fibre service, approach your new service provider and tell them you want to "Transfer" your Stuff Fibre service to them. They will guide you on what to do next.

Yes, just cancel my fibre. You have two options. Simply call us on 0800 862 337 from the number you have registered with us and tell us you wish to cancel. If you'd prefer, you can also send us an email to support@stuff-fibre.co.nz from your registered email address asking us to cancel your service.

Don't forget, if you have not purchased your router from us we will need an address to send a courier bag to for our router. It's pre-paid for your convenience. Generally, you have 14 days to return it or well will assume you have decided to keep it and will charge you $90.

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