From time to time, outages will happen on our network or the Fibre Network. To check for any known issues please read below and check the links for issues with our wholesalers.
No Network Events reported.
The Network Event reported yesterday 11/03/2021 (below)has reportedly been resolved overnight and customers should be able t access their fibre services. If you were in an affected area and are still unable to connect, please restart your router. If this does not resolve the issue, follow the directions at the bottom of the page to reset your router. If you are still unable to access the Internet, please contact our support team.
11/03/2021 16:50 - RESOLVED
We are aware of a network event affecting some customers particularly in the Napier/Hastings area, but also across the lower North Island and into Wellington. Work is underway to identify the issue and have it resolved as soon as possible. Updates to follow as soon as more information comes to hand.
If you are in a Chorus Network area, follow this link to find out if your address is affected.
No recent Planned Outages
How to Factory reset your ASUS Router
Please note: outages affecting smaller numbers of customers or geographical regions may not be listed as affected users may need to be identified on a case by case basis, You may find info regarding these on the pages below for the wholesaler for your area.
If no outage is indicated for your location please Check for a Red PON or OPTICAL light on your ONT as this indicates a fault or issue with the Fibre connection, Alternatively please check your router is connected and setup correctly via the links below and raise a ticket with us if you are unable to get online.
If you are on the Chorus Network and have an ONT that looks like the below, Please click here.
Ultrafast Fibre or Enable Networks
If you are on the UltraFast Fibre Network and have an ONT that looks like the below, Please click here.