NETWORK STATUS & OUTAGE INFORMATION

From time to time, outages will happen on our network or the Fibre Network. To check for any known issues please read below and check the links for issues with our wholesalers.

Unplanned Outages:

No current issues on our network.
Recent:
South Island
09 Dec - 5PM - Restored 5.45 PM
Decreased performance/slow browsing in the south island.
Dunedin
Oamaru
Queenstown
Invercargill
(Smaller surrounding towns)
07 Dec - 5.25PM - Restored 6.55PM
07 Dec - 11PM - Restored - 08 Dec 8AM
Loss of service to the above locations due to extreme weather causing damage to fibre feeding services in the area, All primary and backup fibre lines into the area where damaged due to bridges being washed out and landslides.

Performance - ASUS RT-AC58U
After a number of recent Windows and Mac OS updates we have seen a number of speed issues with the standard ASUS Router we provide the RT-AC58U, an updated firmware and instructions on how to apply this issue can be found at the link below.

Planned Outages:

Whangarei (Northpower)
05-06 Dec 2AM-5AM - Overnight
One outage of up to 40 minutes is expected while one of our wholesalers perform an upgrade on equipment within their network.

Christchurch (Enable)
06-07 Dec 11PM-6AM - Overnight
One outage of up to 30 minutes is expected while Enable perform an urgent upgrade within their network.

Christchurch (Enable)
08-09 Dec 11PM-6AM - Overnight
One outage of up to 30 minutes is expected while Enable perform an urgent upgrade within their network.

Christchurch (Enable)
09-10 Dec 11PM-6AM - Overnight
One outage of up to 30 minutes is expected while Enable perform an urgent upgrade within their network.

How to Factory reset your ASUS Router

Please note: outages affecting smaller numbers of customers or geographical regions may not be listed as affected users may need to be identified on a case by case basis, You may find info regarding these on the pages below for the wholesaler for your area.

If no outage is indicated for your location please Check for a Red PON or OPTICAL light on your ONT as this indicates a fault or issue with the Fibre connection, Alternatively please check your router is connected and setup correctly via the links below and raise a ticket with us if you are unable to get online.

Cables

Settings

Chorus 

If you are on the Chorus Network and have an ONT that looks like the below, Please click here.

Ultrafast Fibre or Enable Networks

If you are on the UltraFast Fibre Network and have an ONT that looks like the below you, Please click here for Ultrafast Fibre or Please click here for Enable Networks.

Northpower

If you are on the UltraFast Fibre Network and have an ONT that looks like the below, Please click here.

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