From time to time, outages will happen on our network or the Fibre Network. To check for any known issues please read below and check the links for issues with our wholesalers.
Users on Sparks mobile and Landline networks may not be able to contact us via our 0800 number due to a call routing issue, This is currently under investigation. We can be reached using the number 09 887 9797 if you are unable to reach us on the 0800 number.
All normal planned work is on hold during the RWC period.
How to Factory reset your ASUS Router
Please note: outages affecting smaller numbers of customers or geographical regions may not be listed as affected users may need to be identified on a case by case basis, You may find info regarding these on the pages below for the wholesaler for your area.
If no outage is indicated for your location please Check for a Red PON or OPTICAL light on your ONT as this indicates a fault or issue with the Fibre connection, Alternatively please check your router is connected and setup correctly via the links below and raise a ticket with us if you are unable to get online.
If you are on the Chorus Network and have an ONT that looks like the below, Please click here.
Ultrafast Fibre or Enable Networks
If you are on the UltraFast Fibre Network and have an ONT that looks like the below, Please click here.