NETWORK STATUS & OUTAGE INFORMATION

 From time to time, outages will happen on our network or the Fibre Network. To check for any known issues please read below and check the links for issues with our wholesalers.

Unplanned Outages:

No current issues on our network.

Recent:

Planned Outages:

9 September 2020 1AM - 5AM (overnight)
UFF New Plymouth
UFF will be completing software upgrades on network equipment, Customers are expected to see an outage of up to 10 minutes each.

10 September 2020 1AM - 5AM (overnight)
UFF Tauranga
UFF will be completing software upgrades on network equipment, Customers are expected to see an outage of up to 10 minutes each.

22 September 2020 1AM - 5AM (overnight)
UFF Hamilton
UFF will be completing software upgrades on network equipment, Customers are expected to see an outage of up to 10 minutes each.

Ongoing
We are completing rolling updates to our network. While this should not impact customers service, Should you notice the service has stopped, Please turn off the router and ONT for a couple of minutes and then restart the ONT, then the router. This should return the service to normal.If you are still experiencing issues, please contact our support team who can check further for you. 

How to Factory reset your ASUS Router

Please note: outages affecting smaller numbers of customers or geographical regions may not be listed as affected users may need to be identified on a case by case basis, You may find info regarding these on the pages below for the wholesaler for your area.

If no outage is indicated for your location please Check for a Red PON or OPTICAL light on your ONT as this indicates a fault or issue with the Fibre connection, Alternatively please check your router is connected and setup correctly via the links below and raise a ticket with us if you are unable to get online.

Cables

Settings

Chorus 

If you are on the Chorus Network and have an ONT that looks like the below, Please click here.

Ultrafast Fibre or Enable Networks

If you are on the UltraFast Fibre Network and have an ONT that looks like the below you, Please click here for Ultrafast Fibre or Please click here for Enable Networks.

Northpower

If you are on the UltraFast Fibre Network and have an ONT that looks like the below, Please click here.

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