NETWORK STATUS & OUTAGE INFORMATION

From time to time, outages will happen on our network or the Fibre Network. To check for any known issues please read below and check the links for issues with our wholesalers.

Unplanned Outages:

No current issues.

Planned Outages:

18 July 2AM - 5AM
New Plymouth (UFF & Chorus)
Multiple interruptions are expected during these hours while one of our wholesalers complete network upgrades in the area.

18 July 2AM - 6AM
(Chorus)
Wellington
Palmerston North
Levin
Wanganui
Napier
Hastings
Gisborne
Masterton
Paraparaumu
Porirua

Minimum of one outage per customer during this time lasting approximately 30 minutes while new equipment is installed in the area to increase capacity and stability to Wellington and surrounding areas.

How to Factory reset your ASUS Router

Please note: outages affecting smaller numbers of customers or geographical regions may not be listed as affected users may need to be identified on a case by case basis, You may find info regarding these on the pages below for the wholesaler for your area.

If no outage is indicated for your location please Check for a Red PON or OPTICAL light on your ONT as this indicates a fault or issue with the Fibre connection, Alternatively please check your router is connected and setup correctly via the links below and raise a ticket with us if you are unable to get online.

Cables

Settings

Chorus 

If you are on the Chorus Network and have an ONT that looks like the below, Please click here.

Ultrafast Fibre or Enable Networks

If you are on the UltraFast Fibre Network and have an ONT that looks like the below you, Please click here for Ultrafast Fibre or Please click here for Enable Networks.

Northpower

If you are on the UltraFast Fibre Network and have an ONT that looks like the below, Please click here.

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