From time to time, outages will happen on our network or the Fibre Network. To check for any known issues please read below and check the links for issues with our wholesalers.
Network Status:
Recent Notifications:
24/12 4PM - A temporary loss of service was experienced by customers in the New Plymouth region lasting approx 1h or less, This has been confirmed resolved and is under further investigation.
11/12/18 - Outage for customers serviced by Northpower between 11.30AM and 1.30PM has now been resolved, if you are still experiencing issues please factory reset your router following the instructions below.
How to factory reset your ASUS Router
Please note: outages affecting smaller numbers of customers or geographical regions may not be listed as affected users may need to be identified on a case by case basis, You may find info regarding these on the pages below for the wholesaler for your area.
If no outage is indicated for your location please Check for a Red PON or OPTICAL light on your ONT as this indicates a fault or issue with the Fibre connection, Alternatively please check your router is connected and setup correctly via the links below and raise a ticket with us if you are unable to get online.
Cables
Settings
Chorus
If you are on the Chorus Network and have an ONT that looks like the below, Please click here.
Ultrafast Fibre
If you are on the UltraFast Fibre Network and have an ONT that looks like the below, Please click here.
Northpower
If you are on the UltraFast Fibre Network and have an ONT that looks like the below, Please click here.
If you are in Christchurch on Enables' network, it may be best to contact us via chat to check.
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