NETWORK STATUS & OUTAGE INFORMATION

 From time to time, outages will happen on our network or the Fibre Network. To check for any known issues please read below and check the links for issues with our wholesalers.

Unplanned Outages:

Recent:
7.45PM 15/02
South Island
We are seeing a small number with a loss of internet connectivity which is currently under investigation with one of our wholesalers.
Update: 8.30PM - The issue has been identified and is currently being worked on.
Update 11PM - Resolved - All users should now be back online, If you are unable to connect please follow the instructions found under "How to Factory reset your ASUS Router" below as well as checking the cables via the links below.

Performance - ASUS RT-AC58U
After a number of recent Windows and Mac OS updates we have seen a number of speed issues with the standard ASUS Router we provide the RT-AC58U, an updated firmware and instructions on how to apply this issue can be found at the link below.

Planned Outages:

18-19 Feb 2020 11PM to 6AM
All Chorus Services (Fibre)
Customers will experience an outage of up to 20 minutes during this time while a software upgrade is performed on network equipment.

 

How to Factory reset your ASUS Router

Please note: outages affecting smaller numbers of customers or geographical regions may not be listed as affected users may need to be identified on a case by case basis, You may find info regarding these on the pages below for the wholesaler for your area.

If no outage is indicated for your location please Check for a Red PON or OPTICAL light on your ONT as this indicates a fault or issue with the Fibre connection, Alternatively please check your router is connected and setup correctly via the links below and raise a ticket with us if you are unable to get online.

Cables

Settings

Chorus 

If you are on the Chorus Network and have an ONT that looks like the below, Please click here.

Ultrafast Fibre or Enable Networks

If you are on the UltraFast Fibre Network and have an ONT that looks like the below you, Please click here for Ultrafast Fibre or Please click here for Enable Networks.

Northpower

If you are on the UltraFast Fibre Network and have an ONT that looks like the below, Please click here.

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