NETWORK STATUS & OUTAGE INFORMATION

From time to time, outages will happen on our network or the Fibre Network. To check for any known issues please read below and check the links for issues with our wholesalers.

Unplanned Outages:

No current outages on our network.

Recent:
26/09/19 - Tauranga (UFF)
5.24 PM - Open - We have been advised of an outage in the Tauranga area which is currently under investigation.
6.01 PM - Update - Tech has arrived on site and the issue has been identified, We are estimating service should be back online within the next 10 minutes.
6.04 PM - Resolved - We are now seeing services come back online, If you remain unable to get connected please factory reset your ASUS router per the instructions below.

Planned Outages:

1 OCT - Tauranga (UFF) - A drop in service of up to 2 minutes is expected between the hours of 2AM and 5AM while equipment is replaced after the issue on Thursday.

All normal planned work is on hold during the RWC period.

How to Factory reset your ASUS Router

Please note: outages affecting smaller numbers of customers or geographical regions may not be listed as affected users may need to be identified on a case by case basis, You may find info regarding these on the pages below for the wholesaler for your area.

If no outage is indicated for your location please Check for a Red PON or OPTICAL light on your ONT as this indicates a fault or issue with the Fibre connection, Alternatively please check your router is connected and setup correctly via the links below and raise a ticket with us if you are unable to get online.

Cables

Settings

Chorus 

If you are on the Chorus Network and have an ONT that looks like the below, Please click here.

Ultrafast Fibre or Enable Networks

If you are on the UltraFast Fibre Network and have an ONT that looks like the below you, Please click here for Ultrafast Fibre or Please click here for Enable Networks.

Northpower

If you are on the UltraFast Fibre Network and have an ONT that looks like the below, Please click here.

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