Network Status and Outage Info

From time to time, outages will happen on our network or the Fibre Network. To check for any known issues please read below and check the links for issues with our wholesalers.

Network Status:

Currently there are no known issues on our network. 

Most Recent Notification:

There will be planned maintenance overnight on our network  on Monday 15th October from 12am -3am.

We apologise for any disruption during this time, If you remain unable to connect after this outage window please try a factory reset using the instructions at the following link.

How to factory reset your ASUS Router

Please note: outages affecting smaller numbers of customers or geographical regions may not be listed as affected users may need to be identified on a case by case basis, You may find info regarding these on the pages below for the wholesaler for your area.

If no outage is indicated for your location please Check for a Red PON or OPTICAL light on your ONT as this indicates a fault or issue with the Fibre connection, Alternatively please check your router is connected and setup correctly via the links below and raise a ticket with us if you are unable to get online.

Cables

Settings

Chorus 

If you are on the Chorus Network and have an ONT that looks like the below, Please click here.

 

Ultrafast Fibre

If you are on the UltraFast Fibre Network and have an ONT that looks like the below, Please click here.

Northpower

If you are on the UltraFast Fibre Network and have an ONT that looks like the below, Please click here.

If you are in Christchurch on Enables' network, it may be best to contact us via chat to check.

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