Intermittent WiFi or dropped WiFi connection

In most cases, intermittent wireless issues are caused by local environmental factors that affect the wireless signal. The following article may helps you to resolve troubleshoot intermittent wireless connection problems you may be having with your Asus router.


Wireless devices intermittently disconnect from the wireless network, while wired devices are still connected and working ok.

Things to keep in mind :

- The farther away from the router you go, the weaker the wireless signal will be.

- Keep the router in the most central spot in the home and away from anything that might block its signal such as metal objects, bodies of water, reinforced concrete walls, foil-insulated walls and other similar construction materials may severely weaken a wireless signal passing through it.

- The more devices that are sharing the wireless network, the less bandwidth is available for each device to use. (Try disconnecting some of the devices to improve performance on other devices.)

- All devices with an antenna are trying to send data over the air. (Move Wi-Fi devices away from other transmitting devices, or turn them off when not in use.) eg.: Cordless phones, baby monitors, Bluetooth devices.

If the issue still persists, you may need to try changing some wireless settings on the router.

1. Using a computer that is connected directly to the router with an Ethernet cable

2. Your router can easily be accessed by typing in in your browser

Username: admin

Password:  admin

3. Under Advanced Settings, click on the Wireless tab

  1. Next to the Frequency option, change the frequency to "5GHz" in the drop-down list
  2. Next to Channel Bandwidth choose the "80 MHz" option from the drop-down list
  3. Click on Apply and allow the router to fully reboot

4.  Try changing the Wifi contol channel

  1. Next to the control channel option, change the channel.
  2. If you are using the Stuff Fibre Diagnostics app, please use the channel it recommends in the drop-down list, Alternatively please select a different channel from the one shown.
  3. Click on Apply and allow the router to fully reboot

5. Try reducing the connection speed: (This a trade-off, as slower connections are usually more stable)

a. Click  Wireless Settings below the setup menu.

b. Change the Mode to a lower speed.

c. Click Apply and test for improvement in performance.

6. Adjust advanced wireless settings:

a. Click Wireless Settings under Advanced and select professional

b. Change the Fragmentation Length and CTS/RTS Threshold values to 2304.

c. Click Apply and test for improvement in performance.

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