I'm not getting up to 9 times Faster

We receive a lot of queries from customers saying "I've just got boost but I'm not seeing any difference in speed"

 

Boost is a service that is provisioned on the network which allows you to connect faster, up to 950 Mbps. This speed is provisioned on the network to the ONT in your house. From there though, we may see a number of issues that prevent customers from getting the most out of Boost. 

Knowing exactly which part of the network is causing a slowdown is the trick. This is simply because devices contain a number of different components that must all interface with each other. If any one of these bits is slower than the rest, everything can get jammed up  and the older the PC, the more likely there are to be jams. So, before the blame game starts, a little advanced sleuthing may be needed to isolate the exact cause of an apparently under-performing fibre connection.

Here are a few things to consider when doing those speed tests:

 

1. The Devices you use at home may not be capable of boost speeds.

 

  • If you are testing using a WiFi connection, make sure your device is testing using the 5GHZ WiFi  network. This will allow a device to connect up to 400 Mbps.
  • Using 2.4 Wifi networks can only connect up to 40-100 Mbps so it may mean you are seeing a slower performance.
  • Make sure if you are using Ethernet cables, that they are Cat5e or Cat6 cabling as anything lower will only allow you to connect to 100 Mbps
  • Some devices will only be able to connect at 100 Mbps. This will be because it allows them to be low powered , or that the processors or RAM are not powerful enough to allow a connection to a gigabit connection
  • The RAM in your computer can have an impact on your computer's Internet speed. RAM is virtual memory, which influences the speed of your application usage. A computer with a low amount of RAM will have a more difficult time loading web pages. This is more noticeable if you have several applications open while using the Internet. Obviously, the more RAM you have the better
  • The processor speed of your computer can also have an impact on the speed of your Internet activities. A more powerful processor can use and load more applications at a more rapid rate; a slower processor can handle less. Further, if you are doing something on the Internet that requires calculations or any kind of dynamic data, it can prove to be even more taxing to a slower processor. Again, budget will play a part in your processor choice. If you can at least obtain a 1 Ghz processor it will help
  •  remove the processor as a bottleneck to your Internet speed. 

 

2. Too Many Devices attached on the network

 If you have a number of devices connected to the router, they will all be connecting to the internet in some way, meaning that 950 will be spread across a number of devices.

  • This will show when you are connecting to speed test servers as well.

 

3. The sites you are connecting to may be busy or international

  • While Speed to a New Zealand site may be fast, international traffic is managed differently, which may mean  you will see  it less. We see this with some gaming sites, and also offshore streaming sites
  • International traffic is managed differently to New Zealand sites and so will show a slower connect speed.

  Common things customers see

  • I am getting a higher upload than download?
    • Check the stats on the computer (eg CPU, RAM)
  • I am getting fluctuating tests
    • Check the applications you are using at the same.
    • Check CPU usage while testing. If you are hitting over 90% it is likely your speed performance will be impacted. 

4. When testing using a Speedtest service, Always use an App, not a Browser

  • Most test websites are using HTML5 which can cause load on your device and can also show a reduced speed.
  • Using the App can reduce this as well and provide a more accurate result.

Before examining the various bits and pieces that make up the average PC and how they might affect a fast internet connection, it’s worth pointing out that if a computer is slow because of a bloated, pop-up infested browser, or an operating system that is years out of date, a shiny new internet connection isn’t going to make a shred of difference. In short, if your PC’s response is sluggish before the fibre goes in, it’s going to be sluggish afterwards. 

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request