Occasionally we will request additional verification from a customer regarding their identity during signup, this is to ensure we are matching the correct person to the correct account in future.
In these cases we will request a photograph or scanned copy of the following:
- Photo ID such as Passport, Drivers License, etc
- Invoice/Bill/Official Document confirming your address
We typically request this in scenarios where we are seeing the same contacts/address/info on multiple accounts with us.
This information would need to be emailed to us at firstname.lastname@example.org